FAQ's

Below is a list of frequently asked questions, If you still cant find what your looking for please call us for free on 0800 121 8611.

It looks a robust bit of kit, what could go wrong?

Sat Insure cover your whole viewing system this includes remotes which wear out, dishes/aerials that can be easily blown off or damaged by birds, dish frames which snap and cables that come loose. With the adverse whether we’ve seen an increase of instances of water getting in the Low Noise Blocker (the white bit on your dish).

I think my DigiBox is Under Warranty with Another Provider

If you have bought a warranty over the phone you might want to check how much you are paying and who to. Some dubious companies take your cash but are not around when it comes to paying a claim.

Check your Bank outgoings and any paperwork you have as these agreements are worthless The Government(FCA) have closed hundreds of these sneaky firms down but they still use unscrupulous tactics to take your hard earned cash. We pride ourselves on supporting the older generation who rely on the TV as there only form of entertainment. We are always here to help and if we will always come to you .

Is my DigiBox Not Covered by my Home Insurance?

No, and even if it was it would affect your claims record which may cause you to incur excess fees.

Will Sky Not Come Out and Fix It For Free?

Unfortunately not, it is your property and Sky only supply one system per household.

What boxes do you cover?

We cover all recordable and non-recordable digiboxes from Sky, Freeview, Freesat

What’s included in my cover?

Connecting Cables, Exterior Dish/Aerial, Remote Controls, Digi Box, Replacement Installation, Re-installation, Aerial Leads You also get:

  • Access to free technical helpline
  • Technical assistance at your home
  • Qualified engineers
  • All parts and labour

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How do I make a claim if I need to?

Very easily, with a Sat Insure policy we will process the claim immediately over the phone and there are no claim forms to fill in. Just give us a call or email and we will advise you straight away. Call us on 0800 121 8611 or contact us.

What can possibly go wrong?

The british weather can play havoc with your SKY / TV System. Wind, rain, hail, sleet and snow can cause long term damage and you may need replacements periodically. Our policies cover all external equipment and labour charges.

Benefits at a Glance

  • Unlimited repairs or replacements
  • Free UK Technical Helpline
  • Open 7 days a week
  • Up to 4 boxes covered
  • FSCS Covered
  • Trading Standards approved
  • 97% of engineers arrive next working day

Or would you rather call us?:

0800 121 8611

We come to you, Whatever the need, Whenever, Wherever

What Our Customers Say...

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With 8 years experience we know how to look after you and your equipment. See what our customers have to say about us.